0
7.1.0
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 7, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 8, Yokohama Patch 6, Yokohama Patch 4, Yokohama Patch 3, Yokohama, Xanadu Patch 10, Xanadu Patch 3
Generative AI
We have agents driven supplier onboarding flow created to help customers onboard suppliers efficiently. Agents will help supplier managers to complete the supplier registration process by reviewing and validating the supplier details. Once the registration is completed, the qualification flow will be driven by playbook. Once the qualification is done, the activation or rejection is again driven by an agent.
We have modernized the supplier email experience by introducing AI-based intent and context recognition. Supplier emails are automatically analyzed and transformed into accurately categorized cases, ensuring they are routed to the correct stakeholders and reducing manual triage effort.
Sentiment analysis for Supplier Cases
Email response generation
Text-to-Analytics capability powered by GenAI (Prompt based data reports)
Now Assist for Supplier Lifecycle Operations includes the following key features:
- Supports the case summarization functionality for invoice processing and inquiry cases. Users can gain this insight without the need to navigate multiple screens or perform extra actions.
- Uses generative AI to guide the supplier team and enhance productivity and efficiency through conversation and proactive experiences for invoice cases.
- Uses generative AI that helps suppliers to view or update information through conversational flows.
- Agents driven onboarding flow - agents will help to complete the registration and activation steps.
- Supplier banking validation using AI driven document intelligence
- Supplier email triage using AI agents
AI-native initiatives:
- Pricing and packaging updates including revised tier structures
- Minor defect fixes to enhance system stability and user experience
Install the following applications:
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- Now Assist for Platform (com.sn.now.platform)
- Now Assist for FSC Common (com.snc.sn_fsc_genai)
- Supplier Case Management (com.snc.sn_supplier_mgmt)