0
2.6.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
Group Life Servicing empowers carriers to change the dynamics of group life and disability insurance policy servicing. Carriers can be agile and responsive to customers across the servicing journey with a unified workflow and frictionless exchange of data between carriers, benefits administrators, and employers.
Eliminate tedious manual processes and reduce costly back-and-forth emails and phone calls with end-to-end digitization. Boost customer satisfaction, and decrease turnaround time by automating and optimizing the seamless transfer of work across internal and external stakeholders.
- Enable benefits administrators and employers to self-serve or easily engage through any channel
- Empower service representatives with information to support empathetic servicing
- Prioritize policy servicing requests with intelligent business rules to accelerate resolution
- Unify systems and teams in one workflow to deliver optimal customer support
- Deliver a transparent and auditable workflow for easy reporting
- Reduce handle time and boost customer satisfaction with full visibility into the status of every step in any process
- New:
- Introduced new processor rejection flow, allowing users to handle processor rejection scenarios more efficiently.
- Added new utility classes and support files to enhance the playbook and group life workflows.
- Added shadow DOM-piercing strategies for more robust field interactions in automated flows.
- Updated:
- Enhanced the logic for clicking tabs and buttons in the playbook, ensuring compatibility with different browsers and CI environments.
- Updated the process for marking steps complete and submitting applications, adding explicit waits and strategies to handle page refreshes and loading states.
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Permissions and roles:
- System administrator (admin) role is needed for the installation