Managing SAP transports across teams takes more time than it should. Status updates get lost, import approvals require manual follow-up, and keeping SAP and ServiceNow® in sync means constant back and forth.
The SAP Add-on for ServiceNow® puts an end to that. By integrating REALTECH SmartChange Transport Management directly into ServiceNow®, SAP Basis administrators control the entire transport lifecycle from one place. ServiceNow® acts as the leading system, without system changes and without media disruptions.
Seamless Integration
- Real-time synchronization of transport states between SAP and ServiceNow®
- Bidirectional data exchange with no manual alignment required
- Complete audit trail for all changes, audit-proof, traceable and cross-system
Easy to Use
- Ready for use within a few days with no extensive project planning or external consulting required
- Works without changes to existing SAP systems
- The most important transport functions available directly in ServiceNow®
End-to-End Automation
- From transport creation to release, approval and GoLive, all controlled from ServiceNow®
- Automated quality checks reduce errors and accelerate release cycles
- Smart alternative to ChaRM, fully independent of SAP Solution Manager
Centralized Transport Control: Create transport requests, trigger releases, manage approvals, and monitor import status directly from within ServiceNow®. No system switching required.
Real-Time Synchronization: All relevant transport data is exchanged bidirectionally between SAP and ServiceNow® in real time. Both systems stay in sync automatically without manual coordination.
End-to-End Automation: From transport creation to release, approval and GoLive, every step can be automated and monitored centrally. Configurable workflows reduce manual effort and minimize errors.
Quick to Implement: Ready for use within a few days without extensive project planning, external consulting, or changes to existing SAP systems.
Smart Alternative to ChaRM: Fully independent of SAP Solution Manager. Future-proof for on-premise, hybrid and cloud-based SAP landscapes.
- Short description length limit
Resolved a critical failure in the OData services using the short description while it wasn't truncated to less than 60.
User Roles
- To use the integration, the user requires the role x_real3_app1.SM.
- Administration modules from the REALTECH SmartChange menu require the role x_real3_app1.SM_admin.
Integration Setup
- The integration is enabled on Incident and Change Requests via Related Links: Smart Change.
- The integration will show on the view "Default view".
REALTECH SmartChange
This integration requires a licensed installation of REALTECH SmartChange Transport Management. SmartChange must be installed and configured in your SAP landscape before the ServiceNow integration can be activated.
For more information visit REALTECH SmartChange or book a demo directly.